Craig Newson
Customer Success Manager
What I do at Yü Group
I am responsible for planning and running the Customer Success and COT teams. We take care of Customer queries by troubleshooting and resolving problems aiming for a first-call resolution. My teams are at the heart of everything we do, driving process change whilst helping our customers and delivering excellent customer experience.
Key Responsibilities include:
Managing Customer Care/Broker Inboxes
Inbound/Outbound Campaigns
Web Support
Complaint resolution
Customer Satisfaction
Key Responsibilities include:
Managing Customer Care/Broker Inboxes
Inbound/Outbound Campaigns
Web Support
Complaint resolution
Customer Satisfaction
Why Yü Group
Yü Group PLC is a fast growing company with a lot to offer. We encourage development and often promote from within. We’ve got ambitious plans for the future which means lots of exciting career progression opportunities.
Who am I?
I have 19 years of background in Utility and Insurance Compliance and Complaints Management. I take pride in cultivating talent to progress within the business.
Advice for prospective candidates
- Do your research, and dig a bit deeper into who we are as an organisation.
- Show enthusiasm, do you just want a job or do you want a career.
- If you're not shortlisted for a position, or unsuccessful at interview stage that doesn't mean we wouldn't want to hear from you again....don't give up!
- Be yourself! As much as possible, I would encourage you to be your genuine self—not the person you think would be right for the role.